Why Choose ProtecSYS Security Monitoring?

Grade A1 is the highest rating that can be achieved for a Security Monitoring Centre in Australia.

ProtecSYS utilises three Security Monitoring Centres and all are Grade A1 level and have national disaster recovery infrastructure in place.

Located in highly secure, purpose built facilities (in accordance with Australian Security Standard AS 2201.2), the monitoring platform is National and in a Triple Redundant Configuration. In the event of a natural disaster or technical issue calls and all workloads are able to be seamlessly diverted to any of the 3 Monitoring Centres.

To maintain the Grade A1 classification (under AS2201.2) the Monitoring Centres must be able to maintain levels of compliance for the actioning of alarm events.  Under the Australian Security Standard, alarm events are categorised and have a specific response time. The monitoring centres must comply, by attaining 95% of the actionable events (type specific)  within the Standard to be able to successfully maintain the A1 Grading.

24 Hour technical and operational support ensures that service delivery is maintained at a high level.  And, Key Performance Indicators are closely tracked to effectively roster and coordinate the workforce effectively for peak conditions.

Happy New Year!!!

One of the most frustrating aspects of having a Monitored Intruder Alarm System are ‘false alarms’.

Or, perhaps a better way to put it would be… Not knowing if an alarm that has been activated is genuine or false. This frustration is experienced by the End User, Monitoring Staff, Members Of The Public and off course the Police.

A lot of time and money is wasted when Police and Security Guards attend and find that there hasn’t been a genuine burglary or security incident.

Technology now exists that eliminates this uncertainty.  Video Verification of all Burglar Alarm activations is the way of the future.

Typically, a Burglar Alarm System that has Video Verification utlises Motion Sensors with inbuilt cameras that are effective day or night. When a burglar alarm occurs a 10 second video clip of the actual intrusion is transmitted to the Security Monitoring Centre.  The Security Monitoring Centre staff then immediately know if the alarm is genuine.

Around 90% of all burglar and duress / panic alarms are false or accidental activations. Imagine if the Security Guards and Police only ever attended genuine burglaries and didn’t have to waste their time on the rest!

Security Monitoring would dramatically improve and the situation is a Win / Win for everybody, (other than the burglars).

I believe that Video Verification will probably become mandatory Australia Wide in the next few years.

This is an interesting video from YouTube that shows you how effective this type of system can be,

YouTube Video - Caught On Camera

Steven Szabo

ProtecSYS Pty. Ltd.

Tel: 1300 788 132

Can the Monitored Intruder Alarm System be ‘self-monitored’ to your mobile phone?

Yes it can, but it’s not a good idea if you’re serious about your security!! Security alarm monitoring to your mobile phone is not recommended for the following reasons:

• SMS/text messaging is not designed for security functions – there are often long delays before ‘packets’ of data can be sent (for this reason the Australian Telecommunications User Group (ATUG) specifically recommends against this practise).

• If an intruder sets off your monitored alarm system, you may be on the phone, your mobile may well be out of range, switched off, or batteries run down. Our monitoring centre, however, is staffed 24 hours a day.

• Perhaps the time when back-to-base monitoring is most important is in a ‘Panic / Duress situation, when you can activate your ‘emergency’ button alerting security officers that you’re in a personal at-risk situation. This function operates even when your alarm is switched off. Sending a message to a mobile phone (which is probably with you) is definitely not a good idea in these circumstances.

• If your alarm system has a fault it will report the fault via the telephone line to the monitoring station, which will then be aware of the specific fault and contact you to rectify the problem. If your alarm system is not monitored you will not know. And a mobile phone cannot identify a fault signal.

• Monitoring centre security officers are able to identify the exact alarm point, and also know if multiple alarms have occurred (meaning that it’s almost certain that an intruder is moving around within the premises). Your mobile phone cannot access to this important information

• Licensed security officers can quickly notify appropriate emergency response authorities, and will follow through and resolve in accordance with your pre-determined instructions

• If your monitored alarm system has smoke sensors connected, your mobile phone will not be able to identify a smoke alarm (which obviously requires a different and most urgent response)

Choosing an apparently ‘cheap option’ of trying to self-monitor your alarm is likely to prove a very poor decision when you really need security. If you’re thinking that neighbours will respond to alarm sirens… Statistically most alarms are simply ignored by people not wanting to get involved. And if they did and were attacked as a result, it could easily result in a legal claim against you.

Back-to-base security alarm monitoring and response is a job for licensed security professionals…. If you’re serious about your security, then it’s the best option.

Steven Szabo

ProtecSYS Pty. Ltd.

Tel: 1300 788 132

There is now an iPhone App which remotely views cameras. Up to 32 cameras can be viewed live accross multiple sites.

• It can also be used with your iPod Touch or iPad.

• This remote viewing App works with most of our current Digital Video Recorders.

• Best of all it’s FREE, (available as a free download from the iTunes store).

I have been using this remote viewing App on my iPhone for around 3 months and the clarity of the pictures and speed of access is amazing.

Steven Szabo

ProtecSYS Pty. Ltd.

Tel: 1300 788 132

Perhaps surprisingly, burglary is a much bigger problem for business than it is for householders.

Research published by the Australia Institute of Criminology reveals that only around 4.2% of households are burgled each year, compared with 27.4% of businesses.

That same report also stated that “… almost 60% of business premises victimized by burglary (including attempted burglaries) were burgled more than once during the year; sometimes as frequently as once a week on average”.

The major types of crime committed against business include:

• Burglary (typically when no one is on the premises);
• Robbery (usually involving confrontation with employees);
• Motor vehicle crime;
• Vandalism;
• Theft by Customers (especially shoplifting);
• Theft by Employees (of goods and/or cash); and
• Fraud.

This Blog is mainly concerned about the first two – Burglary and Robbery – where physical protection and monitoring systems are most appropriate.

And in relation to these two areas, we’ll look at:

• “Environmental Design Strategies”;
• Security Barriers and Monitoring Systems; and
• Safes.

1.0 Environmental Design Strategies

Environmental Design Strategies really refers to how the environment surrounding your building affects its susceptibility to crime – especially burglary, robbery and vandalism.

In designing and managing the environment, what you need to bear in mind is ‘natural access control’, ‘natural surveillance’ and ‘territorial reinforcement’.

1.1 Natural Access Control

The idea behind natural access control is to create the perception in the mind of the would-be criminal that they are at an increased risk of being observed and caught. This is achieved by clearly demarking what is public space and what is private space.

Typically this involves using physical barriers – closed and locked doors and gates and often guards.

These physical measures clearly define where people can and cannot go, creating the perception of heightened risk when an unauthorized person considers venturing into a ‘private’ area.

More to follow…

Steven Szabo

ProtecSYS Pty. Ltd.

1300 788 132